Billing Policy

CodeWizardsHQ Billing Policy

CodeCodeWizardsHQ Inc. (“CodeWizardsHQ”) has established a standard billing policy. Unless or until you have a written contract with CodeWizardsHQ for services dated after the policy revision date set forth below, this policy supersedes and replaces all existing billing policies applicable to your account.

You must provide CodeWizardsHQ with complete and accurate billing information at the time of account creation. Billing information includes parent’s legal name, student’s legal name,  mailing address, telephone number and email address. You are responsible for making payment in full to CodeWizardsHQ for any account you have opened. Once an account has been opened it is deemed “Active” whether or not the account is being used. Invoicing and services will remain “Active” until your account has been moved into an “Inactive” status or discontinued through one of the methods listed below.

In the event that CodeWizardsHQ has authorized specialty course pricing including but not limited to direct pricing, discounts, credits, and scholarships, that specialty pricing will remain active for a period not to exceed 90 days when the account has a planned break period indicated by a return date noted on the user account. Foregoing stated break period, specialty pricing will be considered void immediately upon an account being moved into inactive status.   

Online Account Access

Online access to your account information, including billing history is available and can be updated through your Parent Portal. You are responsible for securing your specific login credentials and for any actions taken with the use of those login credentials, including but not limited to class enrollment, class transfers, auto-enrollment authorization, purchase of support services, purchase of subscription services, purchase of hard copy certificates/records, and purchase of merchandise.

Invoicing

In general, enrollment in a CodeWizardsHQ class or camp is invoiced at the time of enrollment and made available for immediate payment. A student is not considered enrolled, nor is their seat saved, until payment of the invoice has been fulfilled.

Additional invoices may be generated for account charges other than class enrollment, including but not limited to purchase of support services, purchase of subscription services, purchase of hard copy certificates/records, purchase of merchandise, and other fees. These invoices will be made available for immediate payment and must be fulfilled before the corresponding product or service is completed.

CodeWizardsHQ reserves the right to invoice and charge account level fees outlined in the Pricing Table and Fee Schedule below when the conditions in the table occur.

A valid payment method must be kept on file at all times to maintain an active account. By enrolling, you authorize CodeWizardsHQ to charge any applicable fees in accordance with this Billing Policy. All such fees will be invoiced and sent electronically to the email address on file. Failure to maintain a valid payment method may result in delayed access, suspension, or cancellation of services.

Auto Enrollment

Auto Enrollment is a continuous billing model available to most accounts at the time of enrollment to secure a student’s schedule and class seat throughout their program and track. Participation in this program is voluntary and can be toggled on or off at any time through the Parent Portal. Turning this feature on requires a credit card to be on file with our Secured Payment Provider and a leader in the industry, Stripe. When turning this feature on you are agreeing to have your student enrolled in the following course for their current track and program. This enrollment will occur upon the completion of lesson 10 of their current class for students attending one (1) per week, lesson 8 for students attending two (2) times a week, and lesson 6 for students attending four (4) times per week, at which point an invoice will be generated and automatically paid by the default credit card on file. While enrolled you will receive reminders of your auto-enroll setting through the lesson 7, 8, and 9 recap emails. (typically 21 days, 14 days, and 7 days prior to the charge occurring.)

CodewizardsHQ curriculum is optimized when there is a strong social dynamic within our group classes. To ensure the quality and effectiveness of the curriculum, CodeWizardsHQ retains the right to discontinue a course’s scheduled day and time slot for reasons including but not limited to predicted low enrollment of less than three students, actual low enrollment of less than three students, and instructor availability.

In addition to the foregoing, CodeWizardsHQ can only guarantee enrollment in a class at the same day and time if auto-enrollment has been turned on prior to lessons described above.

Platform Fee

CodeWizardsHQ provides students with access to a secure, professionally managed online learning platform designed to support real-world coding education. To maintain this platform and the services associated with a student account, CodeWizardsHQ assesses a monthly Platform Fee.

The Platform Fee supports the ongoing availability, operation, and maintenance of the student account including but not limited to:

• Hosted student computing environments, including secure servers and project execution resources.
• Data storage and retention, including student files, project assets, version history, and backups.
• Network resources, including data transfers, bandwidth allocation, and performance reliability.
• Platform access, including use of the CodeWizardsHQ code editor, development tools, and related learning interfaces.
• Managed services and infrastructure, including monitoring, maintenance, security updates, and reliability improvements.
• Third-party software, services, APIs, and integration used to deliver, support, and enhance the student learning experience.
• Ongoing platform development and improvements that ensure continued compatibility, stability, and functionality.

By enrolling a student, you acknowledge that the Platform Fee covers ongoing account maintenance and services required for all courses. These services are not tied to a specific class and continue regardless of course duration.

In accordance with our Discounts policy, and subject to change, CodeWizardsHQ offers a full discount of the Platform Fee while a student is actively enrolled in a CodeWizardsHQ course. During active enrollment, the Platform Fee will still be reflected on a monthly invoice for record-keeping and transparency purposes, but will be discounted and appear as $0 with no charge being collected.

When a student is not actively enrolled in a CodeWizardsHQ course on the 1st of a given month, the Platform Fee will be billed as outlined in the Pricing Table and Fee Schedule to the payment method on file.

Parents or guardians may request cancellation of the Platform Fee at any time when a student is not actively enrolled by calling us at 1-800-213-2417 or emailing us at school@codewizardshq.com

Because student accounts incur ongoing maintenance costs, Platform Fees are non-refundable. 

Installment Payment Option

CodeWizardsHQ has partnered with Affirm, a leader in installment based payments, to provide customers with flexible payment options for their individual needs. Usage of this payment option requires an account creation with Affirm and agreements to Affirm’s Terms and Conditions. CodeWizardsHQ cannot guarantee or control the exact payment terms or options that are made available by Affirm. Payments made through Affirm cannot be used in conjunction with our Auto-Enrollment option.

Other installment payment options may be available with nominal fees as outlined in the Pricing Table and Fee Schedule.

Billing Errors & Disputes

In the event you receive an incorrect invoice or do not receive an invoice at all, you are advised to immediately call or email CodeWizardsHQ to resolve the issue. An inaccurate invoice or missing invoice does not negate the liability of the amount owed. 

In the event you need to dispute an invoice you need to contact CodeWizardsHQ immediately in writing. In your written dispute, include a summary of the dispute and any supporting documentation. Following receipt of the dispute we will investigate and work to quickly find a reasonable resolution. In the event a sum is found to be owed, we will issue a credit or refund at the discretion of CodeWizardsHQ.

All billing disputes must be sent in writing by emailing us at school@codewizardshq.com or postal mail 11900 Jollyville Rd, #203278, Austin, TX, 78720. Any billing errors or mistakes not made in writing with supporting documentation within thirty (30) days from the date of receipt of the applicable invoice are waived. 

Refunds

If you’re not satisfied with your student’s experience in their first course, call us at 1-800-213-2417 within the first four (4) sessions for a full refund.

This four (4) session Money-Back Guarantee applies to the first class for new students attending either a 12-week, 6-week, or 3-week group class program. All other programs, such as camps, private classes, trial classes, specialty classes, and school programs, are not included.

In the case that a student is enrolled in multiple classes, the class with the earliest scheduled session will be considered their first class and the session count of the class is determined by the class schedule and not by the student’s attendance in any particular session.

After the Money-Back Guarantee period and up to seven (7) days before any class sessions have been held for the most recent invoice, if there is any reason you wish to end your student’s coding education with us, you may contact us at 1-800-213-2417 or email us at school@codewizardshq.com to request a cancellation and refund of the most recent invoice payment. Other forms of communication including, but not limited to, voicemail and SMS may be considered invalid for making changes to the account. 

Cancellations received less than seven (7) days before a class session has been held for the most recent invoice are non-refundable. However, in the event there are remaining sessions available on the invoice, a prorated credit for those sessions will be noted on the account.

Class transfers will be processed as an account credit to move payment to the proper invoice and class record. In the event there is more than one class transfer, the credit will no longer be able to be refunded back to the original payment method.

If a student’s attendance prevents the class from progressing through the curriculum, CodeWizardsHQ reserves the right to end the class. This may occur when a student is absent for two consecutive sessions without prior notice and their absence impedes lesson advancement. In such cases, the class will be discontinued and the tuition will be non-refundable. 

Account credits are valid for CodeWizardsHQ classes only and are non-transferable to other student accounts. 

In the event that a discount or scholarship was redeemed for any invoice during a course, CodeWizardsHQ reserves the right to deduct that amount in full or partial from any refund amount prior to issuing a refund.

Refunds may be subject to nominal processing and/or handling fees, as outlined in the Pricing Table and Fee Schedule, to offset costs incurred by the company that are not otherwise recoverable.

Discounts

CodeWizardsHQ may offer Discounts on its product and/or services from time to time. These Discounts, including but not limited to discounts, bonuses, credits, scholarships, deductions, and rebates, may be issued at the sole discretion of CodeWizardsHQ, as an immediate reduction to a pending payment.

Unless otherwise stated, only one (1) Discount may be applied to an account and may not apply to all line items, including but not limited to Certificates, Merchandise, and Fees. In the event of a recurring Discount, no more than one (1) Discount may be applied to an invoice.

CodeWizardsHQ reserves the right to change or alter the terms of any Discount offer prior to its redemption without notice. 

Account credit can and will only be issued up to the amount actually paid on an invoice. CodeWizardsHQ cannot guarantee the reusability of any discount previously used on an invoice that has been refunded or credited.

Discounts may only be applied to individual student accounts for which they qualify and may not be transferred or otherwise offered to non-qualifying accounts.

Any Discount issued under this policy is subject to the terms and conditions of the Refund section above.

Pricing Table and Fee Schedule

^☨Platform Fee is discounted to $0 when the student is enrolled in a class at the time of billing.

Revision 1/28/2026